CUSTOMER AGREEMENT (the “Agreement”) OBJECTIVES OF TRAINING: The training is designed to accomplish the objectives set forth above. TERM OF AGREEMENT: The term or duration of this Agreement will be for a minimum of 12-months (the “Initial 12-month Term”). After 12-months, the term or duration will become month-to-month (the “Supplemental Term”). FEE: The fee for the specific training stated above will be $399 monthly REFUND POLICY: The Company has a strict no refund policy. CANCELLATION POLICY: All customer cancellations must be sent in writing, by email, within 72 hours of the customer’s next monthly bill date to Any cancellation, for any reason, that occurs prior to the expiration of the Initial 12-month Term, will result in a cancellation fee of $798.00 or 2-months service, whatever is less. The cancellation fee will become due on the day of the customer’s cancellation. No cancellation fee will be charged if a cancellation occurs within the Supplemental Term. LIMITATIONS OF LIABILITY: Any company liability for damages to the customer under any aspect of this Agreement will be limited to the money actually paid by the customer under this Agreement. In no event shall the company be liable for indirect, incidental, special, consequential or punitive damages, as allowed under applicable law. GOVERNING LAW & CHOICE OF VENUE: This Agreement will be governed by the laws of the State of North Carolina in all respects, including matters of construction, validity, and performance. All legal actions arising out of or from this Agreement will be litigated only in local, state or federal courts within Mecklenburg County, the City of Charlotte, and the State of North Carolina. ENTIRE AGREEMENT: This contains the entire agreement between the parties with respect to the subject matter above and supersedes any prior written or oral agreement with respect to such subject matter.